Make your work environment a safe zone.
Make your work environment a safe zone, not only for your customers, but for yourself and the people you work with. This is quite a hot topic with all of us, especially after the 2016 election. I am certainly not afraid to tell you what I think and feel about this subject and I hope it opens up a lot of dialogue for you, your co-workers and your customers so that we can, indeed, all get along together.
Before I begin to tell you 6 Ways to Make Your Work Environment a Safe Zone post-election, I will clarify what I mean by SAFE.
A safe place and a safe environment in your salon or spa should means that every customer who walks in your doors should feel secure knowing that they would not ever be harassed, talked-down to or harmed, in any way, for what they wore or believed in before or after the 2016 presidential election.
YOUR CUSTOMERS (AND YOU) SHOULD FEEL JUST AS SAFE, IN YOUR WORK SPACE, AS THEY DID BEFORE OR AFTER THE 2016 PRESIDENTIAL ELECTION!
Does this sound easy? Is this a no-brainer? I don’t think so. We have just come from an election where there were polar opposites in issues and parties clashed. In my own styling chair, I’ve had many heated arguments with customers who voted for a different candidate than mine; and many of their political issues seemed to have eclipsed or opposed mine as well.
But, I’ll tell you: my customers always felt safe and that our business relationship or personal relationship with me was never at risk. I have had fire a few customers – I’ll tell you about that in the video if you want to know about that. Keeping your chair safe for your customer is very important in a human way as well as it is “just good business.”
If you are not clear on what safe is and you don’t think ahead about what happens when a customer is threatened, then you might get into trouble. You do not want to be the salon that was filmed with an unhappy disenfranchised customer shouting at your front desk and have it posted all over YouTube. You will lose business. So, listen, and be prepared.
Watch the #SalonSpaChat LIVE episode about this subject.
Number 1) Declare it. If you’re the owner of a salon or spa, in a meeting and a posting in the backroom, state that your business is a safe place and a safe environment and that every customer who walks in your doors will be made to feel secure, free from ever being harassed, talked down to or argued with or harmed for what they wear or believe in.
As an employer, this should mean that you enforce this rule to employees posting on Social Media. Anything a customer might see on an employee’s social media platform that threatens the security or safety of a customer should be grounds for dismissal. If you don’t have a social media policy, it’s about time to make one, don’t you think?
Number 2) This may be the hardest one for some people: Number two is to be willing to stand up for your customer if they are being harassed, harmed or intimidated, either by another customer or a co-worker. But first, you have to picture that happening in your mind’s eye and then decide, ahead of time, what you would do. Would you be willing to stand in front of your customer and protect him or her from physical harm? Would you try and move your customer to a place where you can call the police? You should rehearse and talk over possible scenarios to be able to diffuse a bad situation whether it start with your customer or someone else. Be prepared.
Number 4) Start reading and learning. Whether you are a business owner, manager or a service provider, you are a business person. You are business owner first. Not a salon or spa owner first. I think we let ourselves off the hook where it concerns reading up on business and management and social media topics. Hopefully, these #SalonSpaChat LIVE episodes and the taped full-length episodes and highlights on YouTube inspire you and you keep learning. And, if this past election has done anything for you, it should have lit a fire under you to learn who your politicians are. I hope you are becoming clearer on the issues that are important to you and what politician’s decisions can affect your business and lively hood.
Number 5) Learn how to talk about what you learn. There are so many of us caught in this web of texting and Facebook. We are hiding behind screens and have lost the experience of dialogue. Many young people don’t understand the difference between an argument and getting their feelings hurt because they simply don’t know how to have discussions with anyone who opposes their views.
Number 6) Keep your mouth shut. I don’t mean keep your mouth shut while you are discussing important subjects with your client. I mean, when your client leaves, keep your mouth shut and never discuss what you two spoke about.
Don’t go into the break room and lament that your client must be a raving lunatic because of her views. That lunatic just paid you money to respect him or her and to respect the safe place in your facial room or chair. My thoughts on this issue stem from my strict self-policy of keeping my salon chair a place where client/stylist confidentiality is upheld.
Your job is to protect. Your job is to serve and support. You don’t have to keep your mouth shut and not state what you have learned, but you do need to learn facts and how to talk to people without putting up walls or losing customers.
I’ve been in my business a long time. I know, that what may seem like something that you need to take a personal stance on might make you want to appear right or provoke someone. I also know that you might feel the need to fire a client or two because what they think is so very contrary to your way of thinking. I just ask you to think about what I have said today before taking action and that you MAKE YOUR WORK ENVIRONMENT A SAFE ZONE for your customers and yourself and fellow employees.